Services:
A Team to Meet Your Needs

To facilitate your most optimal workflow, you require a staff who will listen to your needs and bring together the best and correct technologies to enhance your practices capabilities. EBM's world-class service team is capable of delivering this optimum. With EBM's strong development team and production technology, we can build a complete PACS solution from scratch.

Our progressive approach is to tailor a multi disciplinary team to be involved in designing the technical and operational components of your PACS. The team includes: general information system (IS), Information Technology (IT) staff, networking specialists, Quality Assurance and management staff, radiologists and radiology clinical operations staff.

Once assembled, we consider the operational fit, versatility, scalability, robustness, and fault tolerance. Our unique professional support crew takes a step further and adjusts the special PACS solution to your environment. EBM's team helps distributors and medical organizations combine relating databases, software interfaces and settings to provide a user friendly working environment, to completely satisfy clients' needs.

A Precise Team

Each team is designed on a project basis and structured with coordination and peer level communication between Project Manager, experts and technical leads of EBM USA. Our engineers report to the Project Manager who has direct line of communication with high tier executives and programmers to design the solution according to client's feedback and solution requirements. Supervisory is conducted by high-executive level.

We not only have presence in Asia, but we can pull international resources from Home Offices in Taiwan and China. We provide our services to OEM clients with our International Support as the first line in answering technical questions and requests.

EBM develops a personalized service where our service technicians build great working relationships with the designated customer sites. Because of our strong IT base, we've developed programming which offers consulting, training and education services to help the hospital execute strategy for breakthrough results.

Concise Cost

In addition to our flexible technologies and service structure, EBM offers a streamlined pricing model that parallels your precise needs. Concise cost means straight to the point, no-nonsense agreements, eliminating wasted time and unpredictable expenses. Our personalized service team is able to hone in on the design details of scale, volume, and commitment before we move forward into contract, so your department can budget accurately and assess your service requirement thoroughly.

We also have the flexibility to offer various discounts on our service level agreements based on purchase payment schedules.